Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:
1. Eligibility for Returns
• We accept returns on most flooring products within 30 days from the
date of delivery.
• Most manufacturers charge a restock fee for returns and have a 5 box minimum.
• Products must be in unopened, unused, and resellable condition.
Items that have been installed, damaged, or modified in any way cannot
be returned.
• Custom orders (including but not limited to custom sizes, colors, or
patterns) are not eligible for return.
2. Return Process
• To initiate a return, please contact our customer service team at
JCFlooringDirect.com or 858-371-4985 with your order number and a
brief explanation of the reason for your return along with photos if
necessary.
• Once your return is authorized, you will receive detailed
instructions on how to send the product back.
• Returns must be shipped back to our warehouse within 14 days of
receiving the return authorization.
3. Shipping Fees
• Return shipping costs are the responsibility of the customer unless
the product was damaged, defective, or sent in error.
4. Refunds
• Once your return is received and inspected, we will process your
refund and mail a check to you.
• Please allow 5-7 business days for the refund check to arrive once mailed.
5. Damaged or Defective Products
• If your item arrives damaged or defective, please contact us
immediately (within 5 days of delivery) with photos of the damage and
please provide the signed POD stating the damage.
• We will offer a replacement or full refund for damaged or defective
items. All shipments are fully insured.
If you have any further questions or need assistance with your return,
don’t hesitate to reach out to our customer service team.
Thank you for choosing JC Flooring Direct! We value your business and
strive to ensure your shopping experience is as smooth as possible.
